Support

How do I sign up for service?

Check availability at your address and follow the quick online steps — most residents are set up in minutes.

How will I connect to the Internet once I submit my order?

You'll receive a welcome packet with your network name and password; connect just like any Wi-Fi network.

Why am I paying a registration fee?

The one-time registration fee activates your account and provisions your service on the STELLAR network.

How do I set up my personal wireless router?

You can use your own router — follow our quick setup guide below to connect it to your STELLAR service.

My speeds aren't performing, how do I get faster speeds?

Restart your equipment and run a speed test; if issues persist our support team can help or recommend an upgrade.

How do I fix intermittent connection issues?

Check cabling and restart your equipment; our connectivity guide and support team can resolve persistent drops.

I pay a technology fee to my leasing office — do I still need to subscribe? Who do I pay — STELLAR or my leasing office? I'm getting a DIRECTV error code — how do I resolve it?