Roommate Access

About Roommate Access

After the primary account holder subscribes and activates their account, they can log in to their STELLAR My Account and click "Add Roommates." Roommates can then create a roommate login and add Wi-Fi devices.

Benefits to setup your roommate account:

• Access community Wi-Fi. Check if your apartment has it available.
• Add Wi-Fi devices.
• Save on your wireless data plan by streaming at home and at other STELLAR powered communities.
• Instantly connect when you're at STELLAR powered communities.
• Ability to open support tickets.

Community Wi-Fi access:

Each occupant should add their own Wi-Fi devices under their own accounts. See #3 on how to create a roommate login and how to add Wi-Fi devices.

Account Access Types

There are two roommate access levels: Standard, which covers technical support and device management, and Admin, which adds billing, service changes, and account management (18+ only).

Adding Roommates

Roommates can't register or connect devices to Community Wi-Fi until they've been added through My Account.

1. The primary account holder opens the My Account dashboard.
2. Hover over the left navigation bar and click "Occupants."
3. Enter the roommate's information.
4. Click "Add."
5. The roommate receives an email with instructions to complete their own registration and get Wi-Fi access.