Get Connected Quick and Easy

Our simple guide to deliver you STELLAR Broadband service.

How to Connect

After your Internet has been activated, you can connect your devices using the options below:

Connecting to the Internet can be done in a few ways

Wall Ethernet Port (Blue)

Connect device directly

(For Fastest Speeds)
  1. Plug in one end of an Ethernet cable into the Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from the blue Ethernet port on a wall plate to the Ethernet port on a games console

Wall Ethernet Port (Red)

Connect device directly

(For Fastest Speeds)
  1. Plug in one end of an Ethernet cable into the red multi-gig Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from the red multi-gig Ethernet port on a wall plate to the Ethernet port on a games console

Nokia Gateway

Connect device directly

(For Fastest Speeds)
  1. There will be a device on your living room wall as pictured. Plug one end of an Ethernet cable into the Ethernet port attached to it.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from the port beneath a wall-mounted Nokia gateway down to a games console

Nokia Wi-Fi Gateway

Connect device directly

(For Fastest Speeds)
  1. Plug in one end of an Ethernet cable into the LAN port of the pre-installed Wi-Fi Gateway or Ethernet wall port.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from the yellow LAN port of a Nokia Wi-Fi gateway to a games console

Access Point

Connect device directly

(For Fastest Speeds)
  1. Plug in one end of an Ethernet cable into the Ethernet port on the wall. The Access Point will be at the height of the outlet.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from port 1 of a wall-mounted access point to the Ethernet port on a games console

Zyxel ONT

Connect device directly

(For Fastest Speeds)
  1. Plug in one end of an Ethernet cable into the Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Ethernet port on your device.
An Ethernet cable running from a wall-mounted Zyxel ONT to the Ethernet port on a games console

Connecting Through Your Wi-Fi Router

Wi-Fi Router Direct Connection

Connect your Wi-Fi Router

  1. Plug in one end of your Ethernet cable into the Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Internet/WAN port on your Wi-Fi router.
  3. Follow the instructions that came with your router to complete setup.
The blue Ethernet port on a wall plate with an Ethernet cable plugged into it

Access Point Wi-Fi Router

Connect your Wi-Fi Router

  1. Plug in one end of your Ethernet cable into the Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Internet/WAN port on your Wi-Fi router.
  3. Follow the instructions that came with your router to complete setup.
An Ethernet cable running from an access point to the Internet port on a Wi-Fi router

Zyxel Wi-Fi Router

Connect your Wi-Fi Router

  1. Plug in one end of your Ethernet cable into the Ethernet port on the wall.
  2. Plug the other end of the Ethernet cable into the Internet/WAN port on your Wi-Fi router.
  3. Follow the instructions that came with your router to complete setup.
A wall-mounted Zyxel ONT with an Ethernet cable plugged into its Ethernet port

Nokia Gateway Wi-Fi Router

Connect your Wi-Fi Router

  1. There will be a device on your living room wall as pictured. Plug one end of an Ethernet cable into the Ethernet port attached to it.
  2. Plug the other end of the Ethernet cable into the Internet/WAN port on your Wi-Fi router.
  3. Follow the instructions that came with your router to complete setup.
An Ethernet cable running from the port beneath a Nokia gateway to the Internet port on a Wi-Fi router

Connecting to Community Wi-Fi

Once you've completed your subscription and received confirmation that your service is active, you're ready to connect your devices.

Choose the correct network for your device.

  1. Computers, Phones & Tablets
    • Connect to "STELLAR 2.4" or "STELLAR 5.0" using the email address and password associated with your STELLAR account.
  2. Smart TVs, Streaming Devices & Other Registered Devices

    Some devices must be registered before they can connect to Wi-Fi. This includes devices such as Smart TVs, Roku, Apple TV, Google Chromecast, Amazon Fire TV Stick, gaming consoles, printers, Kindle devices, and other streaming or smart home devices.

    • To register your device, log in to your STELLAR MyAccount portal, select My Services > WiFi, and follow the on-screen prompts. Once your device has been registered, connect it to the "STELLAR Registered Devices" network.

Need help finding your device's MAC/Wi-Fi Address? See How to Find Your MAC Address.

A laptop showing the STELLAR MyAccount WiFi portal asking which device you are trying to connect, with options for laptops and phones, TVs and gaming consoles, or your own WiFi network

Community WiFi made easy with STELLAR!

A desktop showing the STELLAR WiFi dashboard: connected devices with MAC addresses, and QR codes to share the STELLAR 2.4 and STELLAR 5 networks

Connecting to a Unique SSID

Connect to your Wi-Fi

Once services are active, a unique SSID and password will be created specific to your unit.

  1. Go to your My Account at MyAccount.StellarBB.com to view them. In the left navigation bar, click My Services > WiFi.
  2. The SSID and password can be changed on your My Account in the Wi-Fi section. You will have to wait a few minutes before changes are applied.
The Wi-Fi section of My Account showing the Wireless Network Name and Passphrase for the unit, each with an Edit button

Connecting through a Cross Connect panel

Multi-Colored Panel

What you'll need: 1–10 Ethernet cables (depending on how many rooms you want direct connection to, i.e. a personal Wi-Fi router and/or devices with Ethernet ports). First, locate your multi-colored panel, which is typically in the living room, hall closet, or utility closet. Each color on the wall plate represents a different room in the apartment, except the blue port which is the active Internet port.

To Connect your Wi-Fi Router

  1. Plug in one end of an Ethernet cable into your wall plate (this is your active Internet port and is generally blue).
  2. Plug the other end of the Ethernet cable into the Internet/WAN port on your Wi-Fi router.

To Activate Individual Room Outlets (for connecting devices directly)

  1. Follow steps 1 and 2 listed above to connect your router. Plug one end of a second Ethernet cable into the port on your multi-colored panel that belongs to the room you want to activate.
  2. Plug the other end of that Ethernet cable into one of the other ports on your Wi-Fi router.
  3. In the room you just activated, plug one end of a third Ethernet cable into the color-coded port on the wall plate.
  4. Plug the other end of that Ethernet cable into your desired device (laptop, gaming console, etc.).
  5. Repeat steps 3–6 for each room you want active.
A cross connect wall plate: the blue Internet port cabled to the router's Internet port, and the yellow, green and red room ports cabled to the router's LAN ports
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