Receiver Issues

Common problems

My receiver keeps resetting itself

1. Unplug the power cord and plug it into a different outlet.
2. If you're using a power strip, bypass it and connect directly to a wall outlet.
3. If the problem continues, submit a support request.

Picture is frozen or pixelated

1. Reset your receiver by pressing the red reset button.
2. HD Receivers: the button is on the right side, above the access card.
3. HD-DVR Receivers: the button is above the access card, in a compartment on the front right side.

Sound is distorted or there's no sound at all

Verify the cords/cables are securely plugged into the correct locations on both the receiver and the TV.

Check service outage status

Call (866) 386-7778 for automated outage information.

Error codes

• 203: Account past due — contact DIRECTV at (866) 386-7778.
• 721: Channel isn't in your programming package — verify at Directv.com/Refresh or call (866) 386-7778.
• 722: Receiver is missing channel info — refresh your service at Directv.com/Refresh.
• 771/775: Satellite communication issue — check your COAX connections (especially SAT 1), check for weather or obstructions, and call (866) 386-7778 if needed.
• 761/762: Access card issue — find the card door (front or right side), make sure the chip faces down with the logo on top, and reinsert fully.
• 724/725/726: Satellite communication trouble — refresh your service at Directv.com/Refresh.