Even when your DIRECTV service is included in rent, upgrades — such as premium receivers and package upgrades — are billed separately by DIRECTV. Common charges include additional receiver fees, monthly premium service fees (DVR, Whole Home DVR), and equipment fees for non-new customers or when you exceed your receiver discount.
Upgrade fees can also come from base channel package enhancements, premium channels (HBO, Showtime), NFL Sunday Ticket after its trial period, international programming, and paid On-Demand movies.
Resolving a billing question
- Log in to your DIRECTV account to view and manage billing, and to modify channels or receivers.
- Contact DIRECTV customer care at (800) 531-5000 with your account number or phone number.
- STELLAR has limited access to DIRECTV billing — contact our office if you need further help after speaking with DIRECTV.
Billing disputes should be addressed with DIRECTV first.